Help
- Explore Community
- Get started
- Ask the Community
- Contact Support
Login / Register
APC UPS Data Center & Enterprise Solutions Forum
Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Showonly | Search instead for
Did you mean:
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
Top Experts
User | Count |
---|---|
BillP | 5033 |
voidstar_apc | 195 |
Erasmus_apc | 111 |
TheNotoriousKMP_apc | 108 |
View All
Invite a Colleague
Found this content useful? Share it with a Colleague!
Invite a Colleague
Solved Go to Solution
Solved
plagdamen
Cadet
Posted: 2022-08-1809:45 AM
1Like
2
12638
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Link copied. Please paste this link to share this article on your social media post.
Posted: 2022-08-1809:45 AM
Alarm Event: Code P.17
Hello,
I have a unit that is less than 2 weeks old, and is now getting this error. How do I resolve this?
Link copied. Please paste this link to share this article on your social media post.
- All forum topics
- Previous Topic
- Next Topic
Accepted Solutions
JonPro
Commander
Posted: 2022-08-2603:35 AM
1Like
1
12541
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Link copied. Please paste this link to share this article on your social media post.
Posted: 2022-08-2603:35 AM
Hi@plagdamen
Thank you for reaching out to the SE Community, my name is Jon and I will assist you with this query.
Normally, it is our SMC/SMT SmartUPS that has this P.17 event code with the SMT model showing a 3-digit code as well. P.17 tells us that the UPS has encountered a Bypass Relay Weld fault and this can be recovered by clearing the fault and doing a brain dead on the UPS.
You may follow the brain dead procedure for the SMC/SMT units from the FAQ provided below.
How to perform a cold start and brain dead on Smart-UPS
See Answer In Context
- Tags:
- Bypass Relay Weld
- english
- P.17
Link copied. Please paste this link to share this article on your social media post.
Replies 2
JonPro
Commander
Posted: 2022-08-2603:35 AM
1Like
1
12542
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Link copied. Please paste this link to share this article on your social media post.
Posted: 2022-08-2603:35 AM
Hi@plagdamen
Thank you for reaching out to the SE Community, my name is Jon and I will assist you with this query.
Normally, it is our SMC/SMT SmartUPS that has this P.17 event code with the SMT model showing a 3-digit code as well. P.17 tells us that the UPS has encountered a Bypass Relay Weld fault and this can be recovered by clearing the fault and doing a brain dead on the UPS.
You may follow the brain dead procedure for the SMC/SMT units from the FAQ provided below.
- Tags:
- Bypass Relay Weld
- english
- P.17
Link copied. Please paste this link to share this article on your social media post.
ericgyva
Cadet
Posted: 2023-03-2107:26 AM
In response to JonPro
0Likes
10171
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Link copied. Please paste this link to share this article on your social media post.
Posted: 2023-03-2107:26 AM
I also have a smt3000c with the same error. It's been a few month
tha battery is powered on but no device plugged in it. This morning
got the non stop beep and p.17 error code. Tried the brain dead
procedure but doesn't respond as in the video. When I push the
power button it just bring me back the beep and the error.
Anyway I used the back power switch and turned it off and
unplugged it and remove the battery. Waited 30 seconds and
installed back both battery. Got the back switch on an get the
error back. From there what should I do ?
Link copied. Please paste this link to share this article on your social media post.
To The Top!
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.
Register today for FREE
Register Now
Already have an account? Login
Privacy Notice Change your Cookie Settings © 2024 Schneider Electric, Inc
Register today for FREE
Register NowAlready have an account?Login
") $(".repyLoginIntercept").fadeIn(); }); var link='/plugins/custom/schneider/schneider_openidconnectsso/sso_login_redirect?referer=https%3A%2F%2Fcommunity.se.com%2Ft5%2FAPC-UPS-Data-Center-Enterprise%2FAlarm-Event-Code-P-17%2Ftd-p%2F405084'; $(".lia-component-message-view-widget-quick-reply-button .lia-button-secondary,.kudoButtonWrapper").attr('href',link); } $(document).on("click",".closeIconHolder,.closeModal", function(){ $(".repyLoginIntercept").fadeOut(); }) if(page_name=="focusEditPages"){ $('.lia-form-subject-input').focus(); $('#token-input-lia-products').prop('disabled',true); $('#token-input-lia-products').addClass('disabled-input'); $('.lia-content.lia-token-input-dropdown.lia-products-items-list').addClass('focus-remove'); } else if (page_name=="focusReplyPages"){ tinyMCE.get("tinyMceEditor").focus(); $('#token-input-lia-products').prop('disabled',true); $('#token-input-lia-products').addClass('disabled-input'); $('.lia-content.lia-token-input-dropdown.lia-products-items-list').addClass('focus-remove'); } $('.lia-token-input-list.lia-products-field-token-list').click(function(){ $('#token-input-lia-products').prop('disabled',false); $('.lia-content.lia-token-input-dropdown.lia-products-items-list').removeClass('focus-remove'); }); }); })(LITHIUM.jQuery); (function($) { $(document).ready(function(){ var wordsToAvoidTranslations=["Exchange","Ecostruxure IT","EcoStruxure IT","ecostruxure IT","EcoStruxure","Ecostruxure","ecoStruxure","ecostruxure","exchange","SEE Electrical Building+"]; $.each(wordsToAvoidTranslations,function(index,value){ $(".lia-search-filter-bread-crumb-link:contains("+value+"),.subscription a:contains("+value+"), .subscription .subscription-thread a:contains("+value+"),.board-info a:contains("+value+"),.lia-breadcrumb-node a:contains("+value+"),.lia-breadcrumb-node span:contains("+value+"),.message-subject-board a:contains("+value+"),.lia-component-forums-widget-community-node-tree-item:contains("+value+"),.lia-message-board-link:contains("+value+"),.label a:contains("+value+"),.lia-node-metadata:contains("+value+"),.lia-common-dropdown-toggle-link:contains("+value+"),.lia-user-rank span a:contains("+value+"),.label-link:contains("+value+"),span.label:contains("+value+"),.lia-component-common-widget-page-title span:contains("+value+"),.lia-node-search-results-block .lia-node-board-count:contains("+value+")").each(function(){var a=$(this).text().replace(value,''+value+'');$(this).html(a)}); }); $( ".lia-user-name-link,.authors a, .messageauthorusername a, a.lia-user-name-link, .js-latest-post-by-from a, .user-online-list li a, a.UserAvatar,.customUsersOnline a, #authors a,.author-name,.lia-form-recipient-scopes-entry .lia-token-input-list, .lia-product-card-title,.lia-product-card-manufacturer,.lia-product-title,.lia-product-manufacturer ,.lia-products-top-associated-container,.lia-users-profile-card-login,.lia-quilt-row-profile-card" ).attr( 'translate','no' ); }); $(document).on('click','.language-option',function(){ $( ".lia-user-name-link,.authors a, .messageauthorusername a, a.lia-user-name-link, .js-latest-post-by-from a, .user-online-list li a, a.UserAvatar,.customUsersOnline a, #authors a,.author-name,.lia-form-recipient-scopes-entry .lia-token-input-list, .lia-product-card-title,.lia-product-card-manufacturer,.lia-product-title,.lia-product-manufacturer" ).attr( 'translate','no' ); }); })(LITHIUM.jQuery); (function($) { const queryString = window.location.search; if(queryString.includes('GDN') || queryString.includes('electrical_engineering_portal')){ }else{ loginLink='/plugins/custom/schneider/schneider_openidconnectsso/sso_login_redirect?referer=https%3A%2F%2Fcommunity.se.com%2Ft5%2FAPC-UPS-Data-Center-Enterprise%2FAlarm-Event-Code-P-17%2Ftd-p%2F405084%3FhiddenContent'; var referer = document.referrer; const url = referer? new URL(document.referrer) : ''; const arr =['www.google.com','www.bing.com','duckduckgo.com','in.search.yahoo.com','www.qwant.com','www.ecosia.org','search.brave.com','www.startpage.com','yandex.com','www.baidu.com','presearch.com','www.mobilesearchers.com','']; $(document).on('click','.closeIconHolder.guestInteraction',function() { const item = { value: 1, expiry: new Date().getTime() + 86400000, } localStorage.setItem('urlcounts', JSON.stringify(item)); window.dataLayer.push({ "event": "communityInteraction", "interactionCategory": "login", "interactionType": "ContinueAsGuest" }) }); function getWithExpiry(key) { const itemStr = localStorage.getItem(key) if (!itemStr) { return null } const item = JSON.parse(itemStr) const now = new Date() if (now.getTime() > item.expiry) { localStorage.removeItem(key) return null } return item.value } let isIncludedInArr = arr.includes(url.host); let isReferrerIncluded = arr.includes(referer); let urlCountsExpired = getWithExpiry("urlcounts") === null; let isReferEmail = document.URL.includes('referrer=email'); function showPopup(message, text, loginLink, includeGuestContent) { let loginText = isReferEmail ? "Login" : "LOGIN / Register"; let tooltipHtml = isReferEmail ? "" : "Why logging in?
- You enable the complete set of features available, such as posting, sharing, subscribing, private messaging and more.
- You unlock the access to the whole content that Schneider Electric Community has to offer, including the gated items and the special events.
And it’s free of charge!!!
"+loginText+"
" + tooltipHtml + (includeGuestContent ? "OR
Continue as a guest
" : "")); $(".repyLoginIntercept").fadeIn(); } if ((isIncludedInArr && urlCountsExpired) || (isReferrerIncluded && urlCountsExpired)) { showPopup("Welcome to Schneider Electric Community.", "You have two options to continue your visit.", loginLink, true); } if (isReferEmail) { console.log("khorosEmailNotify", "https://community.se.com/t5/APC-UPS-Data-Center-Enterprise/Alarm-Event-Code-P-17/td-p/405084") loginLink='/plugins/custom/schneider/schneider_openidconnectsso/sso_login_redirect?referer=https%3A%2F%2Fcommunity.se.com%2Ft5%2FAPC-UPS-Data-Center-Enterprise%2FAlarm-Event-Code-P-17%2Ftd-p%2F405084'; loginLink = loginLink.includes('?referrer=email') || loginLink.includes('%3Freferrer=email') || loginLink.includes('%3Freferrer%3Demail') ? loginLink : loginLink + '?referrer=email'; showPopup("Welcome to Schneider Electric Community.", "Welcome back!Since you already have a Schneider Electric account and you are registered in Schneider Electric Community, we kindly request that you sign in so to enable the complete set of features available, such as posting, sharing, subscribing, private messaging and more.", loginLink, false); // Interceptor Shown window.dataLayer.push({ event: "communityInteraction", interactionCategory: "login", interactionType: "emailReferrerInterceptor" }); // Login clicked: Sending two events $(".referEmail").live("click", function() { window.dataLayer.push({ event: "communityInteraction", interactionCategory: "login", interactionType: "emailReferrerLogin" }); window.dataLayer.push({ event: "communityInteraction", interactionCategory: "login", interactionType: "interceptorLogin" }); }); } if($('.popup-service-login').children().hasClass('tooltip')){ $(".popup-service-login").addClass("intercept"); } } })(LITHIUM.jQuery); (function($) { sessionStorage.removeItem("se.exchange.user"); })(LITHIUM.jQuery);LITHIUM.PartialRenderProxy({"limuirsComponentRenderedEvent":"LITHIUM:limuirsComponentRendered","relayEvent":"LITHIUM:partialRenderProxyRelay","listenerEvent":"LITHIUM:partialRenderProxy"});LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:partialRenderProxyRelay","parameters":{"javascript.ignore_combine_and_minify":"true"}},"tokenId":"ajax","elementSelector":document,"action":"partialRenderProxyRelay","feedbackSelector":false,"url":"https://community.se.com/t5/forums/v5/forumtopicpage.liabase.basebody.partialrenderproxy:partialrenderproxyrelay?t:ac=board-id/datacenter-forum/thread-id/49256","ajaxErrorEventName":"LITHIUM:ajaxError","token":"7UJm9uHjK9i4M36vuWKnYQk4iPWJ4CXJIgqDHlfJ54A."});LITHIUM.Auth.API_URL = "/t5/util/authcheckpage";LITHIUM.Auth.LOGIN_URL_TMPL = "/plugins/custom/schneider/schneider_openidconnectsso/sso_login_redirect?referer=https%3A%2F%2FREPLACE_TEXT";LITHIUM.Auth.KEEP_ALIVE_URL = "/t5/status/blankpage?keepalive";LITHIUM.Auth.KEEP_ALIVE_TIME = 300000;LITHIUM.Auth.CHECK_SESSION_TOKEN = 'P673XWLRLIXpO6dzd5AkfzOpsS_5D7zXXu3sXFA_Ov4.';LITHIUM.AjaxSupport.useTickets = false;LITHIUM.Form.focusFieldByRules([{"id":"tinyMceEditor_7b05a59c629d2b","priority":"optional"},{"id":"parentMessageRef_7b05a59c629d2b","priority":"optional"},{"id":"containerId_7b05a59c629d2b","priority":"optional"},{"id":"mediaSnippetUrl_7b05a59c629d2b","priority":"optional"},{"id":"products_7b05a59c629d2b","priority":"optional"}]);LITHIUM.Loader.runJsAttached();// -->